Parking tickets start Friday, April 1

ROSEBURG – The City’s new parking services contractor will start giving out tickets for parking violations in downtown Roseburg and the Laurelwood area on Friday, April 1.

Parking tickets will range from $12 for such things as parking in an alley or tow-away zone, to $27 for being an hour over time, $28 for an expired meter and $210 for parking in a handicapped zone. Drivers will have 10 days from the date of a ticket to pay the fine online at www.aceparking.com/roseburg or at the ACE office at 612 S.E. Jackson St., Suite 5, in Roseburg, OR 97470. Drivers must pay the fine even if they plan to appeal. The webpage should be operating by Monday, April 4.

Drivers who’d like to get parking permits, ask questions or appeal a ticket should contact ACE Parking’s Roseburg Program Administrator Michelle Anderson at 541-900-1102 or roseburgenforcement@aceparking.com, or ACE’s Roseburg Enforcement Manager James English at 541-900-1106 or jenglish@aceparking.com.

City staff will refer all parking ticket questions to ACE.

Drivers who want to contest a ticket must start with an “administrative appeal” in writing either online or with a hard copy appeal form. To start an appeal, call 541-900-1102; visit the ACE office at 612 S.E. Jackson St., Suite 5; or go online at www.aceparking.com/roseburg.

After 10 days, $10 will be added to the ticket. After 30 days, another $30 will be added. After 50 days, another $50 will be tacked on and the ticket will be sent to collections. Drivers who want to appeal a ticket must pay the original fine by the deadline to avoid the late fees. The fee will be returned if the appeal is granted, said ACE Parking Regional Director Brandon Johnson.

If the administrative appeal is denied, drivers will have a second appeal option to go before a Municipal Court judge.

Monthly parking permits will return to the same rates that were in place before the City temporarily performed parking enforcement between contracts. Garage rates are $17 for level 3 and $22 for level 2. Parking lot rates range from $22 for the Court Street lot to $35 for the Armory lot. ACE can also issue one-day parking meter exemption permits for new store owners, moving vehicles, construction, etc., Johnson said.

A public education period began in December to educate drivers about changes that include free but time-limited parking on streets in the downtown core. While the same number of free, on-street customer parking spots remain, most spaces in the downtown core are now limited to two or three hours from 9 a.m. to 5 p.m. Monday through Saturday.

Metered parking will remain on outlying downtown streets. Free parking also is available at a parking lot at S.E. Cass Avenue and S.E. Rose Street, and on the first floor of the cleaned Downtown Parking Garage at S.E. Washington Avenue and S.E. Rose Street.

The changes were called for in the Downtown Parking Assessment and Plan developed by the City, a consultant and the Roseburg Parking Stakeholder Advisory Committee in 2020 and 2021. To develop that plan, a public outreach campaign including public hearings and a survey gathered input and priorities from residents and other stakeholders. The survey was filled out by more than 300 residents, including 55 downtown business owners or workers, said Roseburg Community Development Department Director Stuart Cowie.

For more information, contact ACE at 541-900-1102 or roseburgenforcement@aceparking.com.